Comprehensive IT Service Management for Seamless Operations.
IT Service Management
Empower your IT teams with Canfigure’s IT service management software, a flexible, ITIL-compliant platform designed to enhance service delivery and automate workflows.
Streamline your operations with tools for incident management, change tracking, and unified CMDB integration, ensuring efficiency and compliance across your IT infrastructure.
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Enterprise-Grade Service Management Platform
All the tools you need to manage IT services efficiently and improve user satisfaction.
Experience the power of IT Service Management with Canfigure’s modular, scalable platform.
Designed for businesses of any size, Canfigure’s ITSM bundle streamlines service delivery and ensures compliance with industry standards.
Why choose Canfigure ITSM?
Excellence in Service Delivery
Unified Service Desk
Centralize all service requests, incidents, and problems in one intuitive platform with automated routing and escalation.
Intelligent Change Management
Streamline change processes with automated workflows and approval chains to minimize risk and downtime.
Knowledge Management
Build and maintain a comprehensive knowledge base to improve first-call resolution and user self-service.
Incident and Problem Management
Streamline your incident resolution process with our intelligent service desk solution. Automatically route and escalate tickets based on customizable rules, track problems from initial report through resolution, and maintain detailed audit trails.
Our advanced analytics help identify recurring issues and bottlenecks, while automated workflows ensure consistent handling of incidents across your organization. With built-in SLA tracking and configurable notifications, you’ll never miss a critical deadline.
Unified CMDB
Maintain a single source of truth for your entire IT infrastructure with our comprehensive Configuration Management Database. Track all configuration items, their relationships, and dependencies in one centralized location. The CMDB automatically maps connections between services, applications, and infrastructure components, providing crucial visibility for change management and problem resolution. With powerful visualization tools and real-time updates, you can understand the impact of changes before they occur.
E-mail Integration
Seamlessly bridge communication gaps with our robust email integration capabilities. Users can create and update tickets directly through email, while automated notifications keep stakeholders informed throughout the resolution process. Our smart email processing system automatically categorizes and routes messages, extracts relevant information, and maintains the complete conversation history within each ticket. Custom email templates ensure consistent communication while reducing response time.
User & Access Management
Take control of your user access with our comprehensive identity and access management solution. Automate user provisioning and deprovisioning based on role assignments, ensuring the right people have the right access at the right time. Track all access changes with detailed audit logs, schedule regular access reviews, and maintain compliance with security policies. Our role-based access control makes it easy to manage permissions across multiple systems and applications.
Mobile Access
Stay connected to your service management system anywhere, anytime with our powerful mobile capabilities.
The native mobile app provides full access to create, update, and resolve tickets on the go.
Technicians can attach photos, update work orders, and access the knowledge base from their mobile devices.
Pricing
Flexible Plans for Every Business Size
Small
- < 100 Employees
- SaaS Only
- 5 users*
- 0 integrations**
Mid
- 100 – 999 Employees
- SaaS or On premise
- 10 users*
- 3 integrations**
Enterprise
Sales
- 1000+ Employees
- SaaS or On premise
- Unlimited users available
- No integration limit
* Additional users $50 per user per month. Discounts available for bundles.
** Microsoft Office 365 and Microsoft Entra integration included as standard.
Testimonials
Trusted by IT Professionals Worldwide
We’re proud to partner with organizations that demand excellence, flexibility, and cost-effective solutions.
Discover how Canfigure has transformed IT management for companies across a range of industries.
Knowledgeable and Reliable Company with Excellent Customer Support. I've had very good experience with them, excellent customer support, available to solution issues in a very quickly manner. I Consider them to be very reliable suppliers. Very happy with their performance.
Connect with your existing IT environment with ease.
Canfigure works alongside your current tools, enhancing data flow, improving efficiency, and keeping your IT operations streamlined.
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Ready to Transform Your IT Service Management?
Schedule a personalized demo to see how Canfigure can revolutionize your IT service delivery.
Our experts will demonstrate how Canfigure can centralize your service management, automate workflows, and enhance operational efficiency. Experience firsthand how our modular approach adapts to your specific requirements.
