Service Desk Module
Effective incident, request and service management
with integrated asset and change management.
A fully featured ITIL compliant help desk with integrated CMDB.
Key Features
| Incident Management | Flexible SLA definition | Dashboard builder |
| Problem Management | Service Portfolio Management | Request Fulfilment |
| End User Self Service | Multi-level categorization | Custom Workflows |
| E-mail Integration | Auto notifications | Calendar + Reminders |
| Custom Reports | Knowledge Management | Escalation |
| CMDB Integration | Active Directory Integration | REST API |
